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Frequently Asked Questions

How can I contact M2S Bikes?

Customers wanting more info on purchasing a bike can schedule a sales call at the link below for a dedicated 30-minute time slot that can help answer any questions you may have about our bikes. https://shop.m2sbikes.com/pages/appointments. You can al

How long does it take for my bike to arrive?

Typically from the time of order, an "in stock" bike will take 2-5 business days to ship and once it has been shipped, 4-5 business days for delivery based on the location of the bike to you. Pre-order bikes delivery times vary depending on where we

What's the history of M2S Bikes?

M2S Bikes was founded in 2015 with the goal of bringing affordable, yet high quality electric bikes to the market. Our mission is simple: help facilitate travel via bikes for those times when you’re not necessarily wanting to get in a workout, but si

What is the abbreviation M2S?

M2S is an abbreviation for Mountains to Sea and the inspiration of the name was drawn from the Mountains to Sea Trail in our home state of North Carolina. The Mountains to Sea Trail traverses the entire state and provides great opportunities for adve

How long do the batteries typically last?

The range per charge can be anywhere from 20-75 miles depending on how hard you pedal, how steep the hills are and how fast you're going. Check out our battery range video for more info. The batteries are rated for 600 charge cycles, which should be

How can I check my order status?

At the top of this page you can get shipping status and tracking info. If your order hasn't yet shipped and you'd like the latest update on your order status, please email [email protected] and we will be happy to provide the latest information on

Are the bikes waterproof?

Our bikes are rated with an IP65 Enclosure - which means they are rated as "dust tight" and protected against water projected from a nozzle. The bikes are ultimately water resistant and can withstand short rain showers, but are not designed to be exp

How can I become a dealer?

For information on joining our dealer network, please reach out to us via email at [email protected] and we can provide more information on joining our team.

Where can I find a dealer?

We currently have a small number of dealers across the country and are regularly adding more each week. For a map of our current dealer network, please visit our Dealer Locator page.

Can I ride my bike on trails?

While it is possible, the most important thing to do is to check the local regulations to make sure riding an electric bike is allowed on the trails. If it is, you'll want to see if there are Class restrictions and set your bike up accordingly. Addit

What does regular maintenance look like?

Regular maintenance. We want to see our riders out enjoying their bikes for years to come, in order to do so and get the most out of your investment we recommend staying up on regular maintenance of these bikes. We have included a list of components

What should I check before every ride?

It is a good practice to have a pre ride checklist that you go thru on a regular basis in order to ensure your bike is safe, and riding in the best quality possible. Here are a few things we recommend checking prior to each ride. It is common to have