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Support

Support

How Do I Contact Support?

Generally speaking the best way to contact our support team is by email. We recommend sending an email to [email protected] with details of your support request. Our customer support team will respond within one business day of your request and re

Is There Online Support?

We offer a comprehensive online support area for repair and maintenance on our website. You can view that by visiting https://m2sbikes.com/category/repair-maintenance/

What should I do before heading out on a ride?

We recommend reviewing our detailed Pre-Ride Checklist video for a detailed look at best practices to get the most enjoyment out of your ride. You can view that here: https://m2sbikes.com/category/help-center/receiving-your-bike-and-first-ride/

How Can I Review The Owner's Guides?

We offer comprehensive owner's guides for all of our bikes online. We frequently add to these guides to provide the latest and most up to date information on your bike. We recommend checking back periodically for updates as needed. You can view the o